Frequently Asked Questions
Everything you need to know about your EBY experience.
How do I determine my correct size?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for specific garment measurements.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items with original tags attached. Exchanges are always free, while returns for a refund to the original payment method may incur a small restocking fee.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your fashion essentials sooner.
Do you ship internationally?
Yes, EBY ships to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your specific location and local customs regulations.
How should I care for my EBY garments?
To maintain the longevity of your pieces, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Specific care instructions are also printed on the internal label of each item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.