Returns & Exchanges
At EBY, we want you to feel confident and comfortable in every layer. If your purchase isn't a perfect fit, we offer a seamless 30-day return and exchange window for all eligible items in their original condition.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Choose between a prepaid shipping label or a QR code for a printerless drop-off, then securely package your items.
Drop Off Package
Hand over your return package to the designated carrier or drop it off at any authorized location near you.
Receive Your Refund
Once our warehouse inspects your return, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing